INGREDIENTS

Do any of your products contain added sugars?

Our Barista Oat, Barista Organic, Barista Regenerative and Everyday Oat contain naturally-occurring sugars which are released from the oats during processing.

Our Chai Concentrate contains partially refined Extra Light Organic granulated sugar

Do you use stevia in your products?

Nope! We do not use Stevia in any of our products.

DO MINOR FIGURES PRODUCTS CONTAIN LACTOSE OR DAIRY?

All of our products are 100% plant-based and do not contain any lactose, dairy, or other animal protein or byproducts. 

Why do you use rapeseed AND sunflower oil in your Oat?

We add small amounts of rapeseed oil to our Barista Oat range (with organic rapeseed in our Barista Oat Organic) as well as in our Everyday Oat range to help create that smooth texture and mouthfeel. Rapeseed oil is low in saturated fats and is a good source of omegas 3, 6, and 9. Our HYPER OAT range contains sunflower oil. The oil we use is GMO-free, and sourced from the UK and northern Europe.

I have a dietary requirement not mentioned here.

If you need more info not provided here, we're always happy to answer questions at info@minorfigures.com.

Are your products Gluten Free?

If you need a product that's Gluten Free, we'd recommend our Barista Regenerative or Everyday Oat.

Sustainability & Ethics

What are your commitments to sustainability?

In addition to being 100% plant-based we are also B Corp Certified. Want to read more? View our B Corp report HERE.

Is Minor Figures an independent brand?

Minor Figures is an independently owned start up. We formed as a company by crowd-funding, and have since grown by partnering with carefully chosen investors, all of whom have a minority share in the company. Our founders control the direction of Minor Figures and everything that we do. The investors are a mix of friends, family, and strategic partners, all of whom help us to scale and reach as many of you as possible.

Is your packaging 100% recyclable?

Our cartons are currently made using Tetra Pak, which is recyclable in some places but not everywhere, so check your local authority’s guidelines on this one. We are also in the process of eliminating all single-use plastic from our shipping packaging, using recyclable alternatives wherever possible.

Where do you grow your oats?

Our oats are sourced from the UK and Northern Europe - we like to keep it as local as possible, but due to the nature of farming cycles and fluctuating availability, we have to switch it up throughout the year. We’re constantly looking to improve our sourcing and minimise our carbon footprint for all our markets globally.

What do you do with your oat residue?

Oat residue is the insoluble fibre that is left as a byproduct of producing our Oat. At the moment, the spent oats used to produce Minor Figures Oat is donated to livestock feed, which avoids the need to chuck them in landfill and reduces the land used for the upkeep of livestock (feed for livestock puts a huge strain on the environment - almost half of all grains and soybeans are grown specifically for the purpose of feeding to livestock).

WHERE TO FIND MINOR FIGURES?

Where can I find Minor Figures products?

Find our Barista Brews and Barista Oat at the following retailers: Sainsbury’s, Ocado, Whole Foods Market, Planet Organic, As Nature Intended, Sourced Market, and Selfridges. You can always find us online at Amazon and on our website, at independent groceries, and served behind the counter in local, specialty coffee shops all around the world

How can I stock Minor Figures products for my shop / café?

Reach out here!

Do you offer wholesale discounts on large orders?

Yes! If you're a shop, café, or distributor looking to make your first order, please get in touch at info@minorfigures.com

Shipping & Delivery

How much is shipping? Can I get free delivery?

We offer free shipping on all orders over £20 in the UK, and a flat rate of £4.99 for orders below.

Shipping is free on all orders containing a BARISTA OAT TASTER PACK

Do you deliver outside the UK?

We don't currently ship outside the UK, but if you send an email to info@minorfigures.com with your location, we can see what options are avaliable near you.  

What couriers do you use?

Most orders are shipped with DHL. Orders containing the Barista Oat Taster Pack, mixed bundles, or Chai 1L subscriptions are fulfilled separately: deliveries in London, Bath, Bristol, Southampton, Portsmouth, and Brighton are handled by Hived, and the rest of the UK is delivered by Royal Mail Next Day.

How long does delivery take?

We aim to dispatch orders placed Monday–Friday (excluding bank holidays) the next business day. Orders placed on weekends are dispatched the following Monday. Most orders arrive within 2–3 business days but in ome remote areas (e.g., Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Scilly Isles) orders may take 3–5 business days.

Will I get a tracking number?

Yes, you’ll receive a dispatch notification email once your order leaves our warehouse. Your tracking number will be sent separately by DHL, Royal Mail, or Hived with a link to track your order.

What happens if I’m not home when delivery is attempted?

If no one is available, the carrier may leave your parcel with a neighbour or at a local depot and leave a note with instructions. They typically make two delivery attempts before returning the parcel to us. You can rearrange delivery through the carrier’s online portal.

What if my order is damaged or incorrect?

Exchanges are accepted only for T-shirts (e.g., wrong size). You’ll be responsible for return shipping and any shipping costs on the replacement.

How do I return an item?

Unfortunately, we’re unable to accept returns on food and drink products, as they are perishable. However, if you experience any issues with your order, we’ll always do our best to make it right. Just get in touch with our team at customercare@minorfigures.com

If you’d like to return an item from the Miscellaneous collection (not food/drink), contact customercare@minorfigures.com with your order number and reason for return within 14 days of dispatch. The item must be in re-saleable condition and, where possible, in original packaging. Return shipping is at your cost.

Can I exchange an item?

Exchanges are accepted only for T-shirts (e.g., wrong size). You’ll be responsible for return shipping and any shipping costs on the replacement.

1. PRE-PAID Subscription Details

 

When you subscribe to a pre paid subscription will recieve their orders once per month for 3 months. You are able to choose how much oat (sold in 6-packs) you would like to receive monthly. The entire 3 months will be paid upfront upon checkout and you will receive shipping notifications for all 3 orders, as they are shipped to you.

Our prepaid subscription offers a 15% discount, compared to 10% for our standard subscription and full price for one-off purchases. 

You will receive 15% discount on all Minor Figures merch products, which will automatically apply when you are logged into our site.

 

 

2. FREE 220g OZONE COFFEE BAG
Get a complimentary 220g bag of Ozone Coffee when you order a minimum of 2 cases (12-pack).

Limited Time Offer
Starts March 11th. Available while supplies last.

All new pre-paid subscription orders will receive the free coffee with their first delivery. This offer is first-come, first-served and only valid while stock lasts.

Important: You must select at least 2 cases on the product page to qualify for the free Ozone Coffee bag.

Please note, this will only be included in the first order delivery.

 

 

3. Payment & Subscription Management

 

Once activated, the subscription cannot be cancelled within the prepaid period.  However, you can make amendments to your future order, which will process 3 months after your initial order date. We will send a reminder email 3 days prior to your order processing to remind you.

Because your prepaid subscription requires a minimum of 3 cycles, the cancel button will remain hidden until those cycles are completed. You will be able to cancel after your 3rd order has been placed.  To manage your subscription, please log in to your account after your 3rd order has been processed or contact us at hello@minorfigures.com.

 

4. Billing & Renewal

 

At the end of the three-month period, the subscription will automatically renew unless canceled before the renewal date. No refunds are issued for partially used subscriptions.

 

 

5. Delivery

 

We’ve partnered with Hived, DPD & Royal Mail to provide seamless delivery across the UK. Pre-paid orders are qualified for free delivery. 

 

 

6. General Conditions

 

MINOR FIGURES reserves the right to modify or terminate this offer at any time. By participating in this subscription, users agree to abide by these Terms & Conditions and MINOR FIGURES’s general Terms of Service.

 

 

7. Contact Information

 

For any inquiries regarding the pre-paid offer or the free 220g Ozone coffee bag offer , please contact us at hello@minorfigures.com.