Delivery Costs

We've partnered with DHL and Royal Mail to offer FREE delivery in the UK on orders over £20 and a flat rate of just £2.99 for orders below.

International delivery

Unfortunately, all shipping to the EU is currently on hold due to complications resulting from Brexit. 

You can find info on delivery within North America here and delivery within Australia here.

Delivery Terms

We shall deliver the Products to the location set out when the order was placed or such other location as we may agree with you ("Delivery Location"). Delivery of the Products shall be completed on the Products' arrival at the Delivery Location.

We reserve the right to implement special promotions for delivery such as free delivery on all orders and not linked to a certain shopping basket value.

We aim to deliver UK orders placed before 3 p.m. the next business day if placed Monday-Friday (excluding bank holidays) except for situations where a special delivery schedule applies (e.g. at Christmas, Easter, and Black Friday). If orders are placed after 3 pm on a Friday, or anytime on a Saturday or Sunday, we will send those orders to be delivered on Monday.

During the fulfilment process, we will let you know via email when your products have been dispatched. You can track your order by clicking the provided link with the received notification email. We will deliver your Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you can always request and receive a refund here for any Products you have paid for but not received.

Not going to be in when your delivery arrives?

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the carrier (DHL, Royal Mail or equivalent local counterparts, including HIVED for inner London deliveries) ("they") might attempt to deliver your Products to a neighbour. If they leave your Products with a neighbour they will place a delivery card through your door to confirm this.

If we are unable to deliver your Products they will leave you a note informing you that delivery will be attempted again (usually on the next working day). They will attempt two deliveries before returning us the Products. You can rearrange a delivery through DHL and HIVED’s online portal. After a number of deliveries they might leave your parcel at a local depot for you to pick up.

If you do not collect the Products after several failed delivery you do not re-arrange delivery, or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

Refunds & Exchanges

If you would like to request a return or refund, please reach out to us via email explaining the issue, with the order number and, where relevant, proof of damage.

Exchanges:

We accept exchanges for t-shirts only. If you've ordered the wrong size you can contact us to arrange an exchange. Please be aware return shipping will be at your cost, and we may have to charge shipping on your replacement order.

Returns:

If you have ordered from our Miscellaneous collection and are not satisfied with your order or have changed your mind and would like to return it, please contact us at customercare@minorfigures.com with details of your order including your order number and reason for return. Items must be returned to us within 14 days of dispatch, in re-saleable condition and, where possible, in the original packaging. Please be aware we will refund you the price for the Products and original delivery costs only, but the cost of return shipping will be at your own expense. 

Faulty, Damaged or Incorrect Goods:

If your order is damaged, your order is incorrect, or you are experiencing another problem with your products, please contact us at customercare@minorfigures.com with details of the issue, including your order number and, where applicable, proof of the damage or fault. Photos which include the product’s batch information will help us sort the issue ASAP.